Faq

1. How can I cancel my order.

Cancellation is allowed within 24 hours of your order in writing from your registered e-mail ID only. In case of authorized cancellations, we will process your refund within 3 working days after authorization. But it may take sometime to credit the amount in your account by the credit card companies or your bank. The refund amount will be credited back to the account which you have used to make the payment.

You cannot use the refund amount to buy another product, for which you have to make a fresh order through our website.

We levy Rs. 500.00 or 7% of the product value whichever is higher as cancellation charges.

2. Can I place my leather furniture or accessories in outdoors ?

No, Leather furniture and other leather products can only be used in indoors. Also, do not place leather products under direct sun light.

3. Can the furniture available on the website can be customized?

No, we are currently not offering customization for the products offered online.

4. How can I clean the leather items?

It is important to understand the features found on all good quality leathers. The following are natural characteristics of leather (not faults/defects):

Marks and blemishes: Most of our leathers are vegetable tanned this then hand-stained and highly distressed to get a time-worn look. Marks and blemishes which are intrinsic to this kind of leather are not to be regarded as imperfections, but characteristic of genuine leather.

Shade Variation: Every hide will have a slightly different grain pattern, and variation in colour and grain within the same hide can occur. Four hides are needed to make one large sofa, so variation in colour and texture may occur between the different parts of a piece.

Pull Up: Leather must be stretched taut for perfect upholstery; this causes it to appear lighter in colour especially across tighter areas such as arms. This effect will be more obvious on wax and oiled finishes.

Scratches: On some wax finished leathers, characteristic scratch type marks may occur during the tanning and tumbling processes and are to be accepted.

5. Which leather has been used to make furniture?

We use different types of leathers depending on the requirement and usage. We usually use buffalo leather which is a by-product of meat industry.

6. Which wood is used in the furniture?

The wood we use generally are teak, white ash, white oak, sheesham, etc. Depending on the furniture and design the woods will vary.

7. Can I clean the leather items with water?

No, Do not wash or clean the leather with water. Please wipe clean with soft, dry, lint free cloth only.

In case of sticky substance or wine please wipe immediately with a slight damp, lint free cloth. Do not rub hard.

8. Can I place the hot dish or a pan directly on leather surface?

No, hot dishes and utensils can cause damage to the leather. We recommend the usage of placemats and coaster.

9. Do I get warranty on my furniture?

We cannot put a warranty on a hand-made product. However we strive to give you products made with love & care and given that you will look after it with so much love & care, they should give you pleasure for a long time.

10. Can I exchange my product after placing the order?

No, you cannot exchange the product once you place the order.

11. I want to place an order for a hotel or a restaurant?

Please contact our sales team sales@portsidecafe.com

12. How can I track my order?

You can get update of your order by enquiring sales@portsidecafe.com

13. I want to hold my order?

Holding Cost will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request.

A holding charge is also applied if the goods reached the warehouse of the transporter and there it held up on your request.

We offer a grace period of 2 weeks to hold your order in our warehouse; in the event of your non-availability to accept the order delivery, post this a ‘Holding Cost’ or ‘Delayed Delivery Cost’ will be applicable to your total order value on actual daily basis.

We will notify you via an e-mail with a detailed breakup of the charges levied (on a monthly basis) and/or bill you pro-rata for the number of days (in case its less than a month that the order delivery has been withheld on your request)

The ‘Holding Cost’ is calculated at the rate of 1% of the total value of the order or Rs. 300.00 whichever is higher. 18% GST is applicable on this holding cost. The same policy will also be applicable for partial orders withheld in our facility on your request.

The “Holding Cost” have to be paid for, before we dispatch your order(s) from our warehouse.

14. Will I get a bill with my GST number ?

Yes, you can get a bill with your GST number. For this you have write to us with your GST number and company details to sales@portsidecafe.com mentioning the order reference number from your registered email ID.

15. What if I get a defective piece?

Defects / damages to be notified us within 24 hours of delivery in writing to our email id sales@portsidecafe.com from your registered email ID with images showing damage/defects.

We will offer replacement or refund for any defective items within 3 days after the product received back in our warehouse. Once the refund is approved, the customer get the refund within 15 days of the approval. But it may take sometime to credit the amount in your account by the credit card companies or your bank. The refund amount will be credited back to the account which you have used to make the payment. In case of replacement, the replacement product will be despatched within 4 days after receipt of the damaged product in our warehouse.

In case of return of any product, this has to be done within 7 days of delivery. You cannot use the refund amount to buy another product, for which you have to make a fresh order through our website.

16. How can I place the order if my pin code is not available in the list?

We are currently accepting orders in the listed pin codes only.

17. Can I give my upholstery fabric or leather?

No, we do not offer customization currently.

18. Can I return my order if it’s not suiting my interior?

18. Can I return my order if it’s not suiting my interior?

19. Is GST/Taxes included in the price?

Yes the price includes GST.

20. How much is GST on your product?

The GST rate currently for furniture 18%, for small accessories 12%. This can be changed at any time as per government notifications and other material content factors.

21. Do I need a carpenter to assemble the furniture?

Most of our furniture will not require any assembly or may require very minimal assembly. We currently do not provide assembly service. However detailed assembly instructions if any required are inserted in the package and the goods can easily be assembled with the help of a local carpenter. Incase of any help you can also contact us on our email sales@portsidecfe.com

22. Can I change the colour of the polish of my furniture?

No, we do not offer customization currently.

23 Is your leather have a food grade coating?

No the leather and coating is not food grade.

24. How can I know the status of my order?

You can contact sales@portsidecafe.com to know the status of your order.

25. I am not able to register myself on your website?

Please contact our sales team sales@portsidecafe.com if you are facing any difficulties. We will solve the issue as soon as possible if this is causing from our end.

26. I am facing difficulty in placing my order?

Please contact our sales team sales@portsidecafe.com if you are facing any difficulties. We will solve the issue as soon as possible if this is causing from our end.

27. Can I check my order before the dispatch?

Yes, you can check your product before despatch from our factory. You need to coordinate with sales team (sales@portsidecafe.com) for arranging a visit.

28. Will somebody inform me before the delivery reach me?

Typically, you will get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner, we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and you will be unavailable on the contact number given earlier, please inform us in advance so that we can plan the shipping and delivery as per your convenience with applicable holding cost.

29. In how much time will I get my money back after I cancel my order?

Cancellation is allowed within 24 hours of your order in writing from your registered e-mail ID only. In case of authorized cancellations, we will process your refund within 3 working days after authorization. But it may take sometime to credit the amount in your account by the credit card companies or your bank. The refund amount will be credited back to the account which you have used to make the payment.

You cannot use the refund amount to buy another product, for which you have to make a fresh order through our website.

We levy Rs. 500.00 or 7% of the product value whichever is higher as cancellation charges.

30. How to clean the furniture if something spills on it?

Spills should be removed immediately by blotting with a dry white cloth as it may causes marks and stains if left unattended. For more information please carefully read our care instructions.

31. What is your operating address?

Kish Handicrafts Pvt Ltd
D-174, Sector- 63
Noida - 201301
Uttar Pradesh
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