Cancellation is allowed within 24 hours of your order in
writing from your registered e-mail ID only. In case of authorized
cancellations, we will process your refund within 3 working days after
authorization. But it may take sometime to credit the amount in your account by
the credit card companies or your bank. The refund amount will be credited back
to the account which you have used to make the payment.

You cannot use the refund amount to buy another product, for
which you have to make a fresh order through our website.

We levy Rs. 500.00 or 7% of the product value whichever is
higher as cancellation charges.

No, Leather furniture and other leather products can only be
used in indoors. Also, do not place leather products under direct sun light.

No, we are currently not offering customization for the
products offered online.

It is important to understand the features found on all good
quality leathers. The following are natural characteristics of leather (not
faults/defects):

Marks and blemishes: Most of our leathers are vegetable
tanned this then hand-stained and highly distressed to get a time-worn look.
Marks and blemishes which are intrinsic to this kind of leather are not to be
regarded as imperfections, but characteristic of genuine leather.

Shade Variation: Every hide will have a slightly different
grain pattern, and variation in colour and grain within the same hide can
occur. Four hides are needed to make one large sofa, so variation in colour and
texture may occur between the different parts of a piece.

Pull Up: Leather must be stretched taut for perfect
upholstery; this causes it to appear lighter in colour especially across
tighter areas such as arms. This effect will be more obvious on wax and oiled
finishes.

Scratches: On some wax finished leathers, characteristic
scratch type marks may occur during the tanning and tumbling processes and are
to be accepted.

We use different types of leathers depending on the
requirement and usage. We usually use buffalo leather which is a by-product of
meat industry.

The wood we use generally are teak, white ash, white oak,
sheesham, etc. Depending on the furniture and design the woods will vary.

No, Do not wash or clean the leather with water. Please wipe
clean with soft, dry, lint free cloth only.

In case of sticky substance or wine please wipe immediately
with a slight damp, lint free cloth. Do not rub hard.

No, hot dishes and utensils can cause damage to the leather.
We recommend the usage of placemats and coaster.

We cannot put a warranty on a hand-made product. However we
strive to give you products made with love & care and given that you will
look after it with so much love & care, they should give you pleasure for a
long time.

No, you cannot exchange the product once you place the
order.

Please contact our sales team sales@portsidecafe.com

You can get update of your order by enquiring sales@portsidecafe.com

Holding Cost will be applicable to your order if the order
is ready for dispatch but has been withheld in our warehouse on your request.

A holding charge is also applied if the goods reached the
warehouse of the transporter and there it held up on your request.

We offer a grace period of 2 weeks to hold your order in our
warehouse; in the event of your non-availability to accept the order delivery,
post this a ‘Holding Cost’ or ‘Delayed Delivery Cost’ will be applicable to
your total order value on actual daily basis.

We will notify you via an e-mail with a detailed breakup of
the charges levied (on a monthly basis) and/or bill you pro-rata for the number
of days (in case its less than a month that the order delivery has been
withheld on your request)

The ‘Holding Cost’ is calculated at the rate of 1% of the
total value of the order or Rs. 300.00 whichever is higher. 18% GST is
applicable on this holding cost. The same policy will also be applicable for
partial orders withheld in our facility on your request.

The “Holding Cost” have to be paid for, before we dispatch
your order(s) from our warehouse.

Yes, you can get a bill with your GST number. For this you
have write to us with your GST number and company details
to sales@portsidecafe.com mentioning the order reference number from
your registered email ID.

Defects / damages to be notified us within 24 hours of
delivery in writing to our email id sales@portsidecafe.com from
your registered email ID with images showing damage/defects.

We will offer replacement or refund for any defective items
within 3 days after the product received back in our warehouse. Once the refund
is approved, the customer get the refund within 15 days of the approval. But it
may take sometime to credit the amount in your account by the credit card
companies or your bank. The refund amount will be credited back to the account
which you have used to make the payment. In case of replacement, the
replacement product will be despatched within 4 days after receipt of the
damaged product in our warehouse.

In case of return of any product, this has to be done within
7 days of delivery. You cannot use the refund amount to buy another product,
for which you have to make a fresh order through our website.

We are currently accepting orders in the listed pin codes
only.

No, we do not offer customization currently.

Here you can place an explanation or answer to the question.

Yes the price includes GST.

The GST rate currently for furniture 18%, for small
accessories 12%. This can be changed at any time as per government
notifications and other material content factors.

Most of our furniture will not require any assembly or may
require very minimal assembly. We currently do not provide assembly service.
However detailed assembly instructions if any required are inserted in the
package and the goods can easily be assembled with the help of a local
carpenter. Incase of any help you can also contact us on our email sales@portsidecfe.com

No, we do not offer customization currently.

No the leather and coating is not food grade.

You can contact sales@portsidecafe.com to
know the status of your order.

Please contact our sales team sales@portsidecafe.com if
you are facing any difficulties. We will solve the issue as soon as possible if
this is causing from our end.

Please contact our sales team sales@portsidecafe.com if
you are facing any difficulties. We will solve the issue as soon as possible if
this is causing from our end.

Yes, you can check your product before despatch from our
factory. You need to coordinate with sales team (sales@portsidecafe.com)
for arranging a visit.

Typically, you will get a call from the Courier Company/
Logistics partner confirming the tentative date and the time of delivery.
However, as we do not have any direct control over the courier partners/
logistics partner, we cannot guarantee that they will act only in certain
manner or will necessarily call before getting your order for delivery. We also
request you to give correct address and phone no. details at the time of
placing the order. If you are planning to travel and you will be unavailable on
the contact number given earlier, please inform us in advance so that we can
plan the shipping and delivery as per your convenience with applicable holding
cost.

Cancellation is allowed within 24 hours of your order in
writing from your registered e-mail ID only. In case of authorized
cancellations, we will process your refund within 3 working days after
authorization. But it may take sometime to credit the amount in your account by
the credit card companies or your bank. The refund amount will be credited back
to the account which you have used to make the payment.

You cannot use the refund amount to buy another product, for
which you have to make a fresh order through our website.

We levy Rs. 500.00 or 7% of the product value whichever is
higher as cancellation charges.

Spills should be removed immediately by blotting with a dry
white cloth as it may causes marks and stains if left unattended. For more
information please carefully read our care instructions.

Kish Handicrafts Pvt Ltd
D-174, Sector- 63
Noida - 201301
Uttar Pradesh