Faq
1. How can I cancel my order.
Cancellation is allowed within 24 hours of your order in writing from your registered e-mail ID only. In case of authorized cancellations, we will process your refund within 3 working days after authorization. But it may take sometime to credit the amount in your account by the credit card companies or your bank. The refund amount will be credited back to the account which you have used to make the payment.
You cannot use the refund amount to buy another product, for which you have to make a fresh order through our website.
We levy Rs. 500.00 or 7% of the product value whichever is higher as cancellation charges.
2. Can I place my leather furniture or accessories in outdoors ?
3. Can the furniture available on the website can be customized?
4. How can I clean the leather items?
It is important to understand the features found on all good quality leathers. The following are natural characteristics of leather (not faults/defects):
Marks and blemishes: Most of our leathers are vegetable tanned this then hand-stained and highly distressed to get a time-worn look. Marks and blemishes which are intrinsic to this kind of leather are not to be regarded as imperfections, but characteristic of genuine leather.
Shade Variation: Every hide will have a slightly different grain pattern, and variation in colour and grain within the same hide can occur. Four hides are needed to make one large sofa, so variation in colour and texture may occur between the different parts of a piece.
Pull Up: Leather must be stretched taut for perfect upholstery; this causes it to appear lighter in colour especially across tighter areas such as arms. This effect will be more obvious on wax and oiled finishes.
Scratches: On some wax finished leathers, characteristic scratch type marks may occur during the tanning and tumbling processes and are to be accepted.
5. Which leather has been used to make furniture?
6. Which wood is used in the furniture?
7. Can I clean the leather items with water?
No, Do not wash or clean the leather with water. Please wipe clean with soft, dry, lint free cloth only.
In case of sticky substance or wine please wipe immediately with a slight damp, lint free cloth. Do not rub hard.
8. Can I place the hot dish or a pan directly on leather surface?
9. Do I get warranty on my furniture?
10. Can I exchange my product after placing the order?
11. I want to place an order for a hotel or a restaurant?
12. How can I track my order?
13. I want to hold my order?
Holding Cost will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request.
A holding charge is also applied if the goods reached the warehouse of the transporter and there it held up on your request.
We offer a grace period of 2 weeks to hold your order in our warehouse; in the event of your non-availability to accept the order delivery, post this a ‘Holding Cost’ or ‘Delayed Delivery Cost’ will be applicable to your total order value on actual daily basis.
We will notify you via an e-mail with a detailed breakup of the charges levied (on a monthly basis) and/or bill you pro-rata for the number of days (in case its less than a month that the order delivery has been withheld on your request)
The ‘Holding Cost’ is calculated at the rate of 1% of the total value of the order or Rs. 300.00 whichever is higher. 18% GST is applicable on this holding cost. The same policy will also be applicable for partial orders withheld in our facility on your request.
The “Holding Cost” have to be paid for, before we dispatch your order(s) from our warehouse.
14. Will I get a bill with my GST number ?
15. What if I get a defective piece?
Defects / damages to be notified us within 24 hours of delivery in writing to our email id sales@portsidecafe.com from your registered email ID with images showing damage/defects.
We will offer replacement or refund for any defective items within 3 days after the product received back in our warehouse. Once the refund is approved, the customer get the refund within 15 days of the approval. But it may take sometime to credit the amount in your account by the credit card companies or your bank. The refund amount will be credited back to the account which you have used to make the payment. In case of replacement, the replacement product will be despatched within 4 days after receipt of the damaged product in our warehouse.
In case of return of any product, this has to be done within 7 days of delivery. You cannot use the refund amount to buy another product, for which you have to make a fresh order through our website.
16. How can I place the order if my pin code is not available in the list?
17. Can I give my upholstery fabric or leather?
18. Can I return my order if it’s not suiting my interior?
19. Is GST/Taxes included in the price?
20. How much is GST on your product?
21. Do I need a carpenter to assemble the furniture?
22. Can I change the colour of the polish of my furniture?
23 Is your leather have a food grade coating?
24. How can I know the status of my order?
25. I am not able to register myself on your website?
26. I am facing difficulty in placing my order?
27. Can I check my order before the dispatch?
28. Will somebody inform me before the delivery reach me?
29. In how much time will I get my money back after I cancel my order?
Cancellation is allowed within 24 hours of your order in writing from your registered e-mail ID only. In case of authorized cancellations, we will process your refund within 3 working days after authorization. But it may take sometime to credit the amount in your account by the credit card companies or your bank. The refund amount will be credited back to the account which you have used to make the payment.
You cannot use the refund amount to buy another product, for which you have to make a fresh order through our website.
We levy Rs. 500.00 or 7% of the product value whichever is higher as cancellation charges.
30. How to clean the furniture if something spills on it?
31. What is your operating address?
D-174, Sector- 63
Noida - 201301
Uttar Pradesh