Return and Replacement Policy

We inspect each item carefully before packing and dispatch. However, if you notice any damages or manufacturing defects, please inform us with images of damages/ defects immediately within 24 hours of delivery of the product to sales@portsidecafe.com. Furniture that is refused because it does not fit through an entryway or will not fit into your room will be customer’s responsibility as we encourage to study the sizes mentioned on the product page, with extra space for the packaging and person who carry the product, carefully and see if the furniture you order fits into your entryway and rooms.

It is hereby informed and stated that, there is no return or exchange on any of our items.

DAMGED OR DEFECTIVE ITEMS RECEIVED

Defects / damages to be notified us within 24 hours of delivery in writing to our email id sales@portsidecafe.com from your registered email ID with images showing damage/defects.

We will offer replacement or refund for any defective items within 3 days after the product received back in our warehouse. Once the refund is approved, the customer get the refund within 15 days of the approval. But it may take sometime to credit the amount in your account by the credit card companies or your bank. The refund amount will be credited back to the account which you have used to make the payment. In case of replacement, the replacement product will be despatched within 4 days after receipt of the damaged product in our warehouse.

In case of return of any product, this has to be done within 7 days of delivery.

You cannot use the refund amount to buy another product, for which you have to make a fresh order through our website.

FINAL CLEARANCE/ SALE

Final sale and clearance items are considered final sale and are non-returnable and non-refundable.

NOTE

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example colour, Upholstery, Wood Finish or any customization), new order or a different product.